Ticket Questions
Question: What are the options for buying tickets? Can I have them mailed?

Answer:

Online: On sale now until NOON the day BEFORE the event (Friday, November 1). Orders will be processed starting October 7.
Main Gate Ticket Windows: Available October 7 up until 5 p.m. through the end of the event.

Can I have them mailed?: Yes, there is a $3 fee to have your tickets mailed to you via certified mail (deadline is 10/25/13 for mailing). Otherwise, all online orders will be available for pick up at Zoo Will Call at the Zoo's front gate on any Friday, Saturday or Sunday from 9:30 a.m. – 5:00 p.m. Purchase receipt is required. Please allow 72 hours for your ticket order to be processed.

All tickets are non-refundable, as the event is a fundraiser for the Zoo - a 501(c )(3) non-profit organization.
Question: What is the difference between ticket levels?

Answer: The Baldwin Krystyn Sherman Partners Rhino Club is an early entry ticket level (6 p.m.) and a VIP area within the event (located in Safari Africa and the Safari Lodge). It also includes up-close parking. Your early entry allows you to sample the food and beverages, enjoy the entertainment and wander through the event ahead of the approximately 2,500 General Admission ticket holders who do not enter until 7 p.m.
Question: Are children allowed to attend?

Answer: While children are always welcome at Tampa's Lowry Park Zoo, there are large crowds expected. While no one will be turned away, everyone must have a ticket (children 2 and under are free) and there are no strollers permitted.
Question: My tickets were ordered online/on the phone and now are at Will Call. What do I do?

Answer: You may have your tickets mailed to you for an additional $3 fee for certified mail (deadline is 10/25/13 for mailing). Otherwise, purchased Zoofari tickets may be picked up at Zoofari Event Will Call on Saturday, November 2 beginning at 5pm, or in advance at the Zoo's front gate on any Friday, Saturday or Sunday from 9:30 a.m. – 5:00 p.m. Purchase receipt is required. Please allow 72 hours for your ticket order to be processed.
Question: Are tickets available the day of the event?

Answer: General Admission Zoofari tickets are available the day of the event. They are sold at the Main Ticket Windows of the Zoo during regular business hours (9:30a.m. – 5:00p.m.). Or, you purchase them during the event. "Day of" prices will apply.
Question: When can I buy my tickets online? How long are the advance ticket prices available?

Answer: You may purchase your discounted tickets ONLINE up until NOON the day BEFORE the event (Friday, November 1). The day of the event (Saturday, November 2), Zoofari tickets will be available at the Zoo’s Main Gate Ticket Windows during regular business hours. “Day of ticket” prices will apply.
Question: What do I need to get into the event?

Answer: Everyone will need their drivers' license or state ID to get into the event, if you plan on enjoying alcoholic beverages.
Event Questions
Question: Where do I enter the event?

Answer: Baldwin Krystyn Sherman Partners Rhino Club ticket holders will enter Zoofari through the Zoo School. THIS IS NOT AT THE MAIN ENTRANCE OF THE ZOO. The Zoo School is the silver building near the North Boulevard end of the parking lot. There will be signs to direct you. A WILL CALL and an ID check will be set up at this entrance if you ordered Baldwin Connelly Rhino Club tickets. General Admission ticket holders will enter through the Main Gates of the Zoo. Gates open at 7 p.m. General Admission ticket holders cannot enter through the Baldwin Connelly Rhino Club entry.
Question: Will the animals be out?

Answer: Animals are not out during special events. However, "animal ambassadors" will be on site at the beginning of the evening to greet you.
Question: What is the dress for the event?

Answer: The event is a casual one held outdoors, therefore susceptible to both the heat and a passing shower.
Question: Is smoking permitted?

Answer: Tampa's Lowry Park Zoo is largely a non-smoking facility. During special events there are designated smoking areas for cigarettes only (no cigars). For the safety of the animals and other zoo guests, please be smoke in only indicted areas! Anyone seen smoking not in a designated area will be directed to the nearest smoking location.
Question: What happens if it rains the day of the event or during the event?

Answer: The event is rain or shine, and because it is a fundraiser for Tampa's Lowry Park Zoo, there are no refunds or exchanges. The only exception is if a hurricane watch or warning for Hillsborough County has been issued. In this case, the event would be rescheduled to the next possible weekend, tickets would not be refunded.
Question: How do event proceeds benefit the Zoo?

Answer: Event proceeds benefit expert animal care and education programs at Tampa’s Lowry Park Zoo, a 501(c)(3) nonprofit organization committed to excellence in education, conservation and research. Tampa’s Lowry Park Zoo is accredited by the Association of Zoos and Aquariums (AZA), and has been named the #1 zoo in America by both Parents magazine (2009) and Child magazine (2004).
 
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