Membership Services

careers@lowryparkzoo.com

Part Time

Responsible for the timely process and computer data entry of new member, renewing member and special membership applications. Also, responsible for the printing and mailing of membership cards, renewal/lapse notices and fulfillment packages.  Provide information and handle customer service inquiries at on-site booth and via phone calls.  Assist with the preparation of departmental reports and tracking of promotional campaigns, as well as general filing and office duties.

• Provide excellent customer service by interfacing with the public both in person and on the telephone.
• Assist the visitors with membership inquiries and complaints, as well as general Zoo information questions as they arise.
• Perform cash handling functions by the following: Indicate total cost to the purchaser; Receive money from the purchaser via cash, check, charge cards, travelers checks, etc.; Return appropriate change to purchaser, when applicable.
• Print and mail membership cards and fulfillment packages.
• Enter membership applications and renewals into computer maintaining maximum of 2-week turnaround from application date.
• Process address changes/keep records current.
• Assist with special department mailings and correspondence.
• Prepare renewal records for monthly mailings.
• Assist with the preparation of monthly, quarterly and annual membership reports.
• Assist Visitor Services staff with membership issues as they arise (Assist front gate employees with anything pertaining to memberships and/or members).
• Assist with in-Zoo and off-site events as needed  (i.e. Membership Drives, Special Events, etc.)
• Other duties as assigned.
  

• Must be able to accurately and efficiently use a computer and typewriter. 
• Must be able to use basic office machinery including the telephone, calculator and fax machine.
• Must have a good working knowledge of computer software programs such as Microsoft Windows. 
• Must have excellent communication skills. 
• Must be details-oriented, organized and able to work with minimal supervision. 
• Must have a pleasant and helpful phone manner and superior people skills. 
• Must be able to work as part of a team, while successfully interfacing with a variety of people and personalities in a fast-paced environment. 
• Must be able to follow instructions and prescribed routines.
  

• High school or equivalency diploma. 

• Customer service training and/or advanced clerical office training is preferred.

  
  

• Clerical office experience or a position servicing the public is preferred. Specialized training or experience in a zoo, aquarium or museum type setting is also preferred.

• Cash handling experience is a plus.
  

• Must be able to sit and work at computer for extended periods of time. 
• Must be able to work in a small office space.
• Must be able to successfully interact with a variety of customers, often in diverse situations. 
• Must be able to maintain professional composure at all times. 
• Flexibility in the aspect of working weekends and holidays is necessary. 
• Ability to lift up to 15 lbs. is also necessary.