This position is responsible for providing superior customer service to zoo visitors at all visitor service position, and assist with giving breaks.

• Provide zoo guests with an exceptional visit through good customer service. Politely and diplomatically explain, follow and enforce zoo policies and procedures concerning both guests and employees.
• Responsible for the general functioning, upkeep and safe operation of all Visitor Service positions. Duties include but are not limited to; cleaning surrounding position area and preparing all positions for next day operations.
• Answer, (or obtain answers for), basic questions concerning zoo operation and help guests that are here for meetings, appointments, etc. by locating the appropriate zoo personnel via the telephone or the radio.
• Maintain the integrity of Lowry Park Zoo at all times.
• Assist with employee breaks as necessary.
• All other duties as assigned.

Must be able to work well with the public and co-workers and present a positive attitude even in difficult situations. Must have excellent communication skills and be detail-oriented. Must be able to follow prescribed routines. Must be able to maintain work areas in a clean and organized fashion at all times. Cash handling, customer service experience and computer experience are preferred.

A high school or equivalency diploma is preferred, but current students may be considered. A comparable amount of training and experience may be substituted for minimum qualifications.

Must be able to lift up to 30 pounds and be able to stand for long periods of time. Must be able to with stand typical Florida climate. Must be able to work on nights, weekends and holidays.